Policies

Introduction

This Data Protection Notice (“Notice”) sets out the basis which Lentor Health (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of all individuals (“you”, “your”) who are customers, seniors, caregivers, employees, volunteers, partners, members of the public including sponsors and donors etc., in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes

Please click here for the complete policy details.

DATA PROTECTION OFFICER

• You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
  • Contact No. 62502300
  • Email Address : dpo@lentorhealth.com

EFFECT OF NOTICE AND CHANGES TO NOTICE

• This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
• We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date : 07/07/2025
Last updated : 07/07/2025

OBJECTIVE

The intent of this policy is to establish and provide clear guidelines relating to whistleblowing.

SCOPE

This policy applies to all employees of Lentor Health group of companies (“Company”), which includes Directors, full time, part time, contract, and temporary employees, including volunteers (collectively, “Employees”).

DEFINITION

Misconduct –

• • violation of laws and regulations;
  • unethical or improper conduct;
  • breach of Company’s internal policies, Code of Conduct, standard operating procedures, rules, guidelines, regulations and instructions that are in force or may be made or amended from time to time;
  • conduct in the discharge of the Employee’s work that jeopardizes the safety of the Employees, the public or the environment;
  • behavior inconsistent with the terms of an Employee’s employment;
  • abuse of authority;
  • neglect in the discharge of duties;
  • fraud;
  • any conduct that has adverse reputational and/or operational implications on the company; and/or
  • suppression or concealment of any information relating to any of the above types of actions.

RESPONSIBILITIES AND GUIDELINES

1. 1. All employees are responsible for ensuring compliance with this Policy, which may be amended from time to time.
   2. The management adopts zero tolerance towards any fraud.
   3. Lentor Health is committed to maintaining an honest, fair, and transparent working environment with the highest ethical and moral standards. It will do its best to deter and eliminate all possible fraud within the company and to conduct rigorous investigation of all such cases.
   4. All whistleblowing complaints shall be dealt with independently, fairly, and expeditiously.

PROCEDURES

1. 1. Making a report.  
      • All whistleblowing complaints are to be made to Chief Executive Officer (CEO) via one of the following communication channels: 
        
        • Telephone: +65 6250 2300 
        • Email: whistleblow@lentorhealth.com 
        • Postal Address: 3 Ang Mo Kio St 62, #07-16 Link@AMK Singapore 569139 
      • A whistleblowing complaint shall, to the extent possible, include the following information:
        
        • If an Employee, the department in which the Whistleblower works;
        • If a Non-Employee, where such person is employed or such person’s relationship to Lentor Health;
        • Date, time & place of the actions/ transactions;
        • Identity and particulars of the parties involved;
        • Evidence substantiating the allegations;
        • Any relevant information concerning the allegations; and
        • Contact details (to facilitate follow up queries).
   2. Confidentiality
      • Subject to applicable laws and regulations, Lentor Health will take reasonable steps to protect the confidentiality and anonymity of the Whistleblower consistent with the need to conduct an adequate review.
   3. Anonymous Reporting
      • Lentor Health encourages Whistleblowers to identify themselves and provide their contact particulars.
      • Lentor Health is committed to protect Whistleblowers under its Whistleblowing Policy.
      • Further clarifications are often needed and helpful in facilitating investigations into the whistleblowing complaints. The ability to investigate depends on the sufficiency and quality of the information provided by the Whistleblower.
   4. Whistleblower Protection
      • Except for malicious whistleblowing, a Whistleblower who makes a complaint shall be protected against any reprisal.
   5. Malicious Whistleblowing
      • If the results of an investigation show that the Whistleblower acted maliciously or did not act in good faith or submits a whistleblowing complaint which he knows to be false, or without a reasonable belief in the truth and accuracy of the information, management will consider and take appropriate actions against the Whistleblower.
      • For any termination of a Complaint, the Whistleblower needs to communicate in writing.

For the complete policy details, please click here.

Effective Date: 06/02/2025